FAQ

Will i be happy with my purchase ?

You bet you will ! We offer only  quality items. But if you are not, for whatever reason, don't be afraid : we will find a solution for you because we really have the happiness of our customers at hearth.

When will my order be shipped ?

We usually ship within 3-5 days.

How long will it takes till i receive it ?

Usually 2 weeks after shipping but in some cases or high demand periods, it can take up to 3-4 weeks.

Is my paiement secured ?

Yes ! We use all the security tools out there to secure all transactions.

If i do not like my purchase, will you refund me ?

Yes! We want our customer to be happy. If you do not like what you bought you can ship it back to us, and as soon as we receive the item, we will refund you in full, no questions asked.

Can my new necklace, mala or bracelet can be wet ?

No! It could damage the naturals stones and leather. Please, take it off before going into water.

Do you ship internationaly ?

Yes we do ! 

Have other questions ?

Please send us an email at info@lilasbeautybag.com