Shipping and delivery information
You ordered 3 weeks ago and are still waiting for your package ? Don't worry ! :)
Our goal is to offer you the best shipping options, no matter where you live.
Please note that many of our items are handmade on demand. That's why processing time can be longer than expected on high demand periods and for some special unique styles !
If you have purchased multiple items, they may arrive seperately.
The time frame for order delivery is divided into two parts:
• Processing time:
Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 3–7 days.
• Shipping time:
This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–21 business days. US and Canadian orders are shipped by ePacket. After processing and leaving the warehouse, items usually take 14 days to arrive at their destination but can take longer from time to time.
- Refund policy
If you are not satisfied with your purchase you can send it back WITHIN A WEEK OF RECEIVING IT to :
Lila's Beauty Bag
1325 rue Gabrielle-Roy
Québec, QC Canada, G1Y 3K2
As soon as we receive the item, we will refund your purchase in full.